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From: Senthil Kumar.
Date: 07 Sep 2000
Time: 23:05:29
Remote Name: 288.41.122.173
I used Priceline.com's website to purchase a card for India for $30.00. They advertise that they'll get the best possible rate for you. They also promise that your card will be ready for use in one minute. My tale of woes started right from the moment I signed up with them. After I had submitted my credit card number, they informed me that it would take them 24 hours to get my PIN. As I wanted to call home immediately, I bought a card from elsewhere and wrote to them asking them to cancel my order since they had not honored their promise of giving me the PIN in one minute. They wrote back saying that my order had been cancelled. But when I received my bank statement for the month, I was shocked to find that I had been billed for the card even though the PIN was never intimated to me. When I contacted them for refund, they said that since my order had been accepted, it could not be cancelled. When I requested them to at least let me have the PIN, they gave me a number which never worked. I contacted the customer service a number of times but the PIN never worked, and I was not able to make a single call. After a long series of mails and phone calls, they finally agreed to refund my amount. They even gave me a confirmation code as proof of my having been given the refund. When I checked my bank statement for the month, I found that I had been refunded 0.00 dollars! Once again, a whole series of phonecalls and emails started. They kept giving one excuse after the other, often asking me to call one number after the other. Finally, fedup with the whole affair, I gave up. I read recently that the owner of priceline.com has been one of the biggest losers in the stock market crash of 2000. I think he has hit upon a good method of recouping that loss.